Wood turns electric.

[reddragdiva]

A one-second power spike took out every PC and the crappier Suns. The servers, including everyone's work storage and NT home — the backed-up storage where all business data is to be saved — were of course on UPS and unaffected. This showed up in the helpdesk mail soon after.

-----Original Message-----
From: [helpdesk]
Sent: 07 June 2004 14:51
To: [us]
Subject: Assigned Notification: Ticket [number] [Medium] to [queue]

Ticket#: [number]
Assigned to: [queue]
Submitted: 06/07/04 13:40:50

Customer : User, L
Requester : User, L

Type : Incident
Priority : Medium
Category : Desktop Computing/Hardware
Product : PC Desktop
Summary : Power outage
Detail : A few minutes ago at 14:41 there was a power outage on the 7th floor. All pc's were rebooted and some people lost work that had not been saved. Mr User wondered why there was no IT procedure to deal with this sort of incident. If there is such a procedure it did not work. This is seen as unacceptable. Mr User will like to receive an explanation on this matter.

I so wanted to write the reply email.