Shaking the earth to its core.

[reddragdiva]

Today we got a letter from Npower concerning our complaint. Apart from crawling up our backsides, they will be sending us a cheque for thirty pounds for our inconvenience. They have also LARTed the lazy lying customer service drone. We are somewhat pleased.

When you get woefully shitful service, complain like hell. You might get somewhere, and it seems to pay quite nicely.

Comments

[oddlystrange.livejournal.com]

Hurrah for the little guy! Glad to see it was resolved.

Though I have to say after reading your initial letters... 23 pounds for two person flat!!!

I mean I know the US dollar is in the crapper, but we used to pay upwards of $90 for a single bedroom apartment. (which I beleive would have been about 40 pounds)

Now that we're members of the landed class, our average gas bill in the winter is around $300-400!!!

(Of course last month it was $23, but that's besides the point)

I need to move to the UK.

I used to work for the electric company in a call centre

[angharad.livejournal.com]

Every house or apartment is different. Insulation, layout, which way the windows face and whether they're shaded, all can vary. And the type of heating (was your apartment also gas, or baseboard electric, etc), and the age and state-of-repair of the system.

[death4breakfast.livejournal.com]

That's what we used to pay at my house. Then we had insulation blown into the walls, for around $900 and our monthly bill has now dropped to under $200. (This is a combined bill for gas and electricity.) Our summer bills for air are also way down, despite the fact that we keep the house at 74F or below.

It might be an idea to look into just how much insulation you have in your walls, and see if adding some might be worth while.

[tintintin.livejournal.com]

One brief sojourn to dictionary.com later, I am enlightened as to the meaning of LART.

And yes, it's ALWAYS worth kicking up a fuss for unreasonably shit service. Chances are you will be refunded or whatever.

[reddragdiva]

The British are actually pretty good at insulation to keep heat in. It's cooling they haven't got their heads around.

[redcountess]

If a reading had been taken that supported the £23 per month direct debit, that would have been fine, but as it is, we ended up going to the meter box with pliers to open it (it has one of those triangle shaped doovies to keep it locked), and based on the reading we took, the estimated readings were off - not way off, but enough to matter.

Does someone come out every month/quarter to read your meters, or they only obliged to get a true reading every two years like they are here?

Re: I used to work for the electric company in a call centre

[redcountess]

Yes, I used to work for an electricity company's call centre too, that's why I was so annoyed with the way they treated me when I called them, and the fact that they didn't read the meter before recommending the direct debit be adjusted, or seemed to have any checks and balances against that happening on an account that had estimated readings.