Zen ADSL help needed.

[reddragdiva]

We tried plugging in the DSL modem and logging in to our account as per the details given. The modem is now convinced it's logged in and has the IP they said they'd be giving us (though the DNS is not what they gave us), but we have nothing resembling data flow. The order status is still "Waiting for activation/installation - IN PROGRESS FOR 6 DAYS".

All you Zen users: is this what we should be seeing if it's not activated? A connection apparently up in every way except with data flowing?