I got a photograph says you ruined a perfect day.

[reddragdiva]

What a wonderful Monday morning it is to ruin someone else's Monday morning. Camera LART:

David Gerard
XX Xxxxx Xxxxx
XX Xxxxx Road
Walthamstow E17 xxx

Sunday 22nd June 2003

The Digital Camera Company Ltd
Unit 10, The Pines Business Park
Broad Street
Guildford, Surrey GU3 3BH

Re: CANON POWERSHOT A40 RETURNED UNDER WARRANTY

My apologies for the delay in getting back to you; I have been ill.

I purchased my Canon PowerShot A40 from you by mail order on Monday 6th January 2003. On Friday 25th April, I returned it to you under warranty as it was not working.

On Friday 9th May, you called to tell me that Canon have returned the camera to you claiming 'water damage', and that this exempts them from repairing the camera. When I asked for substantiation of this claim, I was sent only a copy of the quote from Canon with the words 'Water damage' on it - nothing else. This does not substantiate the claim in any way; furthermore, if liquid has condensed in the camera, this would indicate defective or inadequate sealing in the camera - that is to say, a manufacturing defect.

I bought the goods from you - my contract is with the Digital Camera Shop (Sale of Goods Act 1979), not with Canon. Under the Limitations Act (1980), the shop is liable if the problem is down to an unreasonable fault (e.g. it stops working and the manufacture refuses to honour the guarantee, or the claimed cause of the fault is in fact due to a manufacturing defect). Also, the manfacturer's warranty was part of the advertised description of the goods on your website, and is stated as applying on the invoice.

As such, I require one of:

1. Repair of my PowerShot A40, or a replacement Canon PowerShot A40 in good working order, under a similar warranty to the original purchase;
2. Refund of the purchase price of the camera (£199.00);

within fourteen days.

Yours,

David Gerard.

I realise it's Canon's fault, not the shop's, but I can't afford to be that generous.

I was going to accept credit instead of a new camera or money back, but we really don't have the money to make up the price differential on such luscious and desirable items as this, this or this. So it'll be taking the money and looking for somewhere that still has the Ixus v2 in stock.

Comments

[http://users.livejournal.com/_nicolai_/]

Ixus are nice. Mine is lasting well, it's nearly 2 years old now I think (it's an S300). Just get a spare battery, they don't last long.
If you want a padded water-resistant all-round nice padded pouch to carry it in, go to somewhere (Millett's) that sells Lifeventure stuff and get the little padded phone/camera case that is the right size. It's precisely the size for the camera and a spare battery in the bottom, and it's very good protection.

[reddragdiva]

Oh, I know. I borrowed excy's for Whitby. It does everything the PowerShot A40 does in half the size and weight. It's the camera I wish I'd gotten. And it's under £200 at Empire Online. WANT.

[wintrmute.livejournal.com]

be curious to know how you go.. generally haven't been too impressed with customer service anywhere here yet :/