Issue-tracking software suggestions needed.

[reddragdiva]

At work, we use Remedy, and it's crap. We want something better.

We want to keep track of a combination of quick fixes needed, larger issues, short projects, long projects and open-ended projects. Bugzilla fits this perfectly — except the customers would like to be able to watch issues in progress. So we need something we can write the awful truth in without customers seeing anything unsuitable for their consumption. Ideally we'd like something that's as suitable as Bugzilla for us and will give a safely sanitised version accessible to the customer. (Possibly a forked version of Bugzilla.)

Suggestions from those who've used something suitable or almost-suitable are welcomed. Oh, and it has to be free, of course, because we spent our money on Remedy.

Comments

[reddragdiva]

Don't run yet - I'm hoping someone will point me to a project that's done just that ;-)

[utile-et-dulce.livejournal.com]

no I'd suggest that you do run rather than do that.
The maintenance of a patched bugzilla could become an expensive issue.

[reddragdiva]

Well, yes, there is that ...

[damned-colonial.livejournal.com]

Bugzilla is written in very very bad Perl. Patching it is nightmarish.

RT has a plugin/template sort of system that allows for a certain amount of customisation while still being upgradeable. That's one of the things I like about it.

Its email integration also seems better, but I hear that Bugzilla's has improved since the one I was familiar with.