Whiny Little Bitch powers ... activate.

[reddragdiva]

Fucking Amazon. First time I buy a book from 'em, and it's a gift sent from the UK to Australia, and they fuck it up. (This is not quite a substitute for this.) Today I mentally rehearse the nice letter I will be writing tonight. Bah.

And how are you today?

Update, 3:20pm: For quick reference, the correct complaint form is here. You would believe how deeply it's buried.

Update: Amazon have responded.

Comments

[valkyriekaren.livejournal.com]

I'm surprised they're still selling The Ethical Slut, tbh - they seem to have incredible trouble sourcing copies. You'd be better off buying it direct from the Greenery Press: http://www.greenerypress.com

[reddragdiva]

And now I know this ...

[valkyriekaren.livejournal.com]

well you should have asked me! I love Greenery's books, own a couple of them (sadly atm not a copy of the Ethical Slut - one day I will own my own copy!). You should have known I was just the sort of little pervert to ask about such things.

[satsumagirl]

How did they mix that one up? I have one of the Greenery press books, the New Bottoming Book. very well written. Don't you just love Amazon?!

[sola.livejournal.com]

you seem to be having an awful lot of trouble in your attempts to be a good litlte consumer lately. my suggestion is that from now on, whenever you feel like spending any money, you wad up the cash in a sock instead and use it to lay about the heads and necks of passerby.

[giolla.livejournal.com]

No he should just give the money to me, that way he can be just as broke, still won't have the stuff he wants. But can avoid all the hassle of trying to buy anything.

[loubie.livejournal.com]

You are only saying that because I steal your dinner money off you every morning.....

[hellsop.livejournal.com]

Don't forget to recommend using coin. Even in the peaceloving UK, there's little result in laying about one with a sock full of traveler's cheques.

[reddragdiva]

The coinage here is such fun, too. The denominations are now reasonable (1, 2, 5, 10, 20, 50), but the coins themselves still resemble things that should be named 'groat', 'farthing', 'squogthorpe' and 'florin-ha'penny'. You'll KNOW you've been beaten around the head with something.

[damerell.livejournal.com]

Pah. Unlike some other countries, our money is quite sensible; for every material and shape of coin, there's a little one and a bigger one that's always the next denomination up.

Also our notes are different sizes so the blind can tell them apart.

[reddragdiva]

What happened was I drank the Kool-Aid, thinking this In'ernet buying thing would be as easy as it looked, and choked on it. Bah.

[redcountess]

awwwwwwww *hugs* I still like you :-)

[reddragdiva]

Did I order you by In'ernet? Hmm ...

Re:

[redcountess]

no, I was in that box of wheaties, remember? :-P

[damned-colonial.livejournal.com]

OK, I have to admit, I have had very *good* experiences with amazon.com (admittedly not .co.uk) ... I ordered a large expensive hardcover book. They sent me a slightly less large paperback version of the same book, while charging me for the hardcover. Also, the paperback had been slightly damaged... one corner was crushed in transit.

I found their returns form, somewhere off "my account", and tried to return my paperback for the appropriate hardcover. Then I got an email saying "hey, it's a big book, you're on the other side of that pesky border, how about we just send you the hardcover, no charge." It arrived a few days later. I gave the paperback version to a friend.

Sure, the original messup was a minor pain, but I think they handled it very nicely.

K.

[reddragdiva]

So how long before they responded to your initial complaint?

Kimota.

[reddragdiva]

I ordered a copy of 'The Ethical Slut' (http://www.amazon.co.uk/exec/obidos/ASIN/1890159018/202-6965952-8731068) as a present for a friend in Australia (I am in the UK). A book has arrived, and it's the wrong book. Details below.

What can we do to return the wrong book (which the person it's for is presumably waiting on, and wondering why they got the one they did), and get the correct book sent to Australia?

(And, considering the error was on Amazon's part, what arrangements can be made for refunding the cost of postage returning the item from Australia?)

Below is the email describing what actually arrived.

Feel free to email me at fun@thingy.apana.org.au or call me on 07xxx xxx xxx daytimes or evenings.

yours,

David Gerard.

-----Original Message-----

From: Xxxxxxxx
Sent: 13 November 2002 08:00
To: Gerard, David
Subject: Amazon.com has fucked up.

It seems they sent the wrong book to Xxxxxx.

Xxxxx told me that she got "The Billy Boy" by Chris
Anderson, which was originally destined for a Xxxxxx Xxxxx of Xxxxxxxx, Xxxxxx Xxxx, UK as a birthday
present. The order ID is XXX-XXXXXXX-XXXXXXX, invoice number is xxxxXXXXX.

Ah dear, the best laid plans eh?

take care,
Xxxxxxxx